Streamline end-to-end processes by taking a customer-back view to meet customer needs.
Create accountability and ownership for end-to-end processes to deliver desired customer experience.
Build customer management capabilities that enable relationship strategy (e.g., end-to-end workflow).
- Simplify current application complexity to deliver superior customer experience.
Build robust risk management governance aligned to lines of business (LOBs).
- Embed process to set risk appetite and respective risk tolerances/targets/limits on LOBs and also at the department and product level.
Create strong support and business partnership aligned to the new operating model.
Build support function shared services to capture scale and expertise required to deliver services efficiently and effectively.